Rental Clerks
You work at rental counters—for cars, equipment, or party supplies—handling transactions, explaining rental terms, and managing inventory using rental software and payment systems. You'll provide customer service, process paperwork, and troubleshoot scheduling conflicts. A high school diploma and customer service training are standard; many learn on the job. It suits friendly, organized people skilled at explaining terms and solving problems.
Did you know?
This role often serves as an excellent entry point into the retail and customer service industry, with many positions available for school leavers and part-time workers while studying.
At a glance
Typical average pay
$74,100 Avg/yr
Growth
Stable
Top skill
Active Listening
Things to consider
Skills Development and Training
Develop strong customer service, communication, and basic mathematical skills. Many employers provide on-the-job training for specific systems and procedures used in their business.
Career Progression Pathways
Experience as a Counter and Rental Clerk can lead to supervisory roles, store management positions, or specialisation in areas like equipment rental or customer service management.
Key responsibilities
Determines customers' requirements and advises on product range, price, and availability
Completes required paperwork and enters rental agreement into the computer system
Processes payment
Provides any necessary information to the customer
Monitors state of equipment and ensures it is functioning and clean