Tellers
Tellers work in banks and credit unions, helping customers with their daily banking needs like deposits, withdrawals, and account inquiries. They handle cash transactions accurately while maintaining detailed records using modern banking software and security systems. This role requires strong customer service skills and attention to detail, as tellers often serve as the first point of contact for customers. The position offers opportunities to learn about financial services and can lead to advancement in banking careers.
Did you know?
Teller positions are excellent entry points into the banking industry in Australia, typically requiring completion of Year 12 and on-the-job training provided by financial institutions.
At a glance
Typical average pay
$55,000 Avg/yr
Growth
Stable
Top skill
Active Listening
Things to consider
Skills Development Focus
Strong numerical skills, attention to detail, and excellent customer service abilities are essential. Experience with cash handling and basic computer skills will give you an advantage.
Career Progression Opportunities
Starting as a teller can lead to roles such as customer service officer, personal banker, or branch supervisor with additional training and experience in the financial services sector.
Key responsibilities
Greeting customers, identifying their needs and answering customer inquiries
Ensuring customers' forms are filled in correctly and checking customers' identification
Accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
Paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
Providing change, cashing cheques and recording transactions