First-Line Supervisors of Gambling Operations
First-Line Supervisors of Gambling Operations manage the day-to-day action on casino floors and other gaming areas. They schedule and direct dealers and slot attendants, decide how many tables to open, set betting limits, and make sure games follow house rules as well as tribal, state, and federal regulations. They watch for cheating or unsafe behavior, handle customer complaints, approve and verify jackpots, and use computer systems and detailed reports to track money, check budgets, and evaluate employee performance.
Did you know?
Must obtain state-specific gaming licenses and undergo background checks, as each state has different regulatory requirements for casino employment.
At a glance
Typical average pay
$56,300 Avg/yr
Growth
Stable
Top skill
Service Orientation
Things to consider
Career Advancement Opportunities
Strong potential for upward mobility within casino management hierarchy, with paths leading to pit manager, shift manager, or casino operations manager roles.
Regulatory Compliance Knowledge
Essential to stay current with federal and state gaming regulations, as violations can result in significant penalties for both the individual and the casino.
Key responsibilities
Establish and maintain banks and table limits for each game.
Reset slot machines after payoffs.
Respond to and resolve patrons' complaints.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Interview and hire workers.